DELIVERY & RETURNS

DELIVERY

 

Dispatch Policy

 

Treasures are packed with love and care and are sent to their new homes within 1-2 working days of order receipt. If we are unable to dispatch your order within 7 working days, we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling the order. 

 

Some of our items are made to order and also come from overseas. Timescales for these specific items are stated in the delivery section of each product.

Stock Availability

Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Cancellation & Returns

  • On the cancellation of a contract, any sum paid by the consumer will be repaid as soon as possible and, in any case, within 30 days of cancellation. The full price paid for the goods will be refunded minus the cost of delivery of the goods to the consumer.

  • If you wish to cancel the contract and return the goods you must email info@twofridas.co.uk with the details of the return, including the order number within 7 working days following the delivery date of the goods.

  • If you have received the goods before cancelling the contract, you will be under a duty to restore those goods to the supplier at your own cost and, in the meantime, to keep them and take reasonable care of them. This duty to take reasonable care ends if the consumer (at their own expense) sends the goods to the supplier.

  • If you cancel the contract before receiving the goods, and the carrier attempts to deliver the goods, you should not accept delivery from the carrier, and they will return the goods to us. In the event of the carrier leaving the goods, it is the suppliers' responsibility to arrange the return of the goods from you.

  • If the seal of the pack has been broken we cannot accept the return of the product unless there is a product fault. A return will only be accepted if the item is unopened. Please do not send a return if you cannot satisfy these conditions to avoid disappointment.

  • We will only refund your postage charges if the return is as a result of our error or the item is found to be faulty.

  • Where the returned product is found to be faulty we will offer an exchange for the same product.

 

RETURNS

  • If you are not satisfied with your purchase, you can return it to us for a refund.

  • Items should be returned unused and must be returned within 30 days of receipt of goods.  

  • Within 14 days for sale items upon which, a credit note will be issued.

  • To return your purchase, please email info@twofridas.co.uk.

  • They must be returned in the original packaging with the original delivery note.

  • You will be held responsible for the returned item(s) until they reach us. For your reference, we suggest that you use a secure delivery method that requires a signature on delivery.

 

Please email info@twofridas.co.uk to return your goods.